Privacy Policy

Last updated: 06/07/2026

Cult Culture operates this store and website, including all related content, features, tools, products, and services, to provide you with a curated shopping experience (the "Services"). Cult Culture is powered by Shopify. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase through the Services, or otherwise communicate with us.

Please read this Privacy Policy carefully. By using and accessing the Services, you acknowledge that you have read it and understand how your information is collected, used, and disclosed.

Personal Information We Collect

Depending on how you interact with us, we may collect or process the following categories of personal information:

Contact details — your name, billing address, shipping address, phone number, and email address.
Payment information — payment card or account details, transaction details, form of payment, and payment confirmations, processed securely through our payment providers.
Account information — your username, password, preferences, and settings.
Transaction information — items you view, add to cart, purchase, return, exchange, or cancel, and your order history.
Communications with us — information you share when contacting our support team, including on WhatsApp or during video call verification.
Device & usage information — your device, browser, IP address, and how you interact with and navigate the Services.

How We Collect Your Information

Directly from you — when you create an account, place an order, or communicate with us.
Automatically — through cookies and similar technologies when you use the Services.
From our service providers — such as payment processors and shipping partners.
From partners or other third parties — where permitted by law.

How We Use Your Information

To provide and improve the Services — process your payments and orders, confirm and dispatch your purchase, arrange shipping, handle returns and exchanges, manage your account, and tailor your shopping experience.
Marketing and promotions — to send you offers and updates (such as our prepaid discounts) by email, SMS, or WhatsApp, where you have opted in.
Security and fraud prevention — to authenticate accounts, provide a secure checkout, and detect or prevent fraudulent or unsafe activity.
Customer support — to respond to your queries and maintain our relationship with you.
Legal reasons — to comply with applicable law and respond to valid legal requests.

How We Disclose Your Information

We may share your personal information in limited circumstances, including:

With Shopify and other vendors who perform services on our behalf (payment processing, analytics, customer support, cloud storage, fulfilment, and shipping).
With marketing partners, where you have consented, to provide relevant offers.
When you direct or consent to disclosure, such as sharing your address with our courier to deliver your order.
To comply with legal obligations, enforce our policies, or protect our rights and the rights of our users.

Relationship with Shopify

Our Services are hosted by Shopify, which collects and processes personal information about your use of the Services in order to provide and improve them. Information you submit may be transmitted to and shared with Shopify and third parties that may be located in countries other than where you reside. To learn more about how Shopify uses personal information, you can visit the Shopify Consumer Privacy Policy at shopify.com/legal/privacy/app-users.

Third-Party Links

The Services may contain links to websites operated by third parties. We are not responsible for the privacy or security practices of those sites and encourage you to review their policies before sharing your information.

Children's Data

The Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction. If you believe a child has provided us with personal information, please contact us using the details below and we will delete it.

Security & Retention

No security measure is perfect, and we cannot guarantee absolute security. Please avoid sharing sensitive information through unsecure channels. We retain your personal information for as long as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce our policies.

Your Rights & Choices

Depending on where you live, you may have the right to access, delete, correct, or receive a copy of the personal information we hold about you. You can also opt out of promotional messages at any time using the unsubscribe option in our emails, or by contacting us. We will not discriminate against you for exercising any of these rights, and we may need to verify your identity before acting on a request.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. We will post the revised policy on this page and update the "Last updated" date.